LEGAL 04/Shipping Policy

From our deskto your doorstep.

How store orders get to you: how long it takes, what it costs, how you can track it and what happens if something goes wrong on the way.

Last updated
Last updated
Applies to
Applies toIndia

In plain words

  • 01We dispatch within 2–4 working days (5–7 for made-to-order kits), and most orders arrive 4–8 working days after dispatch across India.
  • 02Shipping is ₹99 on orders below ₹2,499 and free on orders of ₹2,499 or more.
  • 03We send a tracking link by SMS or WhatsApp as soon as your parcel ships.
  • 04If something arrives damaged or incomplete, tell us within 7 days and we will replace it.

This summary is a convenience. The full text below is what applies.

Order to doorstep₹99 below ₹2,499 · FREE above

  1. Day 0

    Order confirmed

    You get an order number by SMS / email

  2. 2–4 working days

    Packed & dispatched

    Tracking link sent to you

  3. In transit

    With our courier partner

    Live status via SMS / WhatsApp

  4. 4–8 working days

    Delivered

    Total time from order confirmation

01

What this policy covers

This policy applies to kits and other products ordered from the JOVE online store and delivered to an address in India. Workshop kits used on a JOVE Day travel with our team, so they are not shipped.

Returns and replacements are covered in our Refund & Cancellation Policy, and the overall terms of sale in our Terms of Service.

02

Where we deliver

We deliver across India through courier partners, to any pincode they serve. Please enter a correct six-digit pincode at checkout. If your pincode is outside our couriers’ network, we will tell you straight away and refund anything you have paid.

We do not ship outside India at present.

03

Dispatch and delivery times

Shipping timelines for store orders
StageTime
Order processing and dispatch2–4 working days after your order is confirmed (5–7 working days for kits marked Made to order)
Delivery4–8 working days across India, counted from order confirmation

Working days are Monday to Saturday, excluding public holidays. An order is “confirmed” once we have received your payment and sent you the order number. Remote locations, festival periods and weather can add a few days, and we will tell you if we expect a longer wait.

School and bulk orders ship to the school’s address, and the delivery window is quoted with the order.

04

Shipping charges

Shipping charges by order value
Order value (before shipping)Shipping
Below ₹2,499₹99 flat
₹2,499 or moreFree

The shipping charge for your order is shown in your cart before you pay, so there are no surprises at checkout. Bulk and school quotes can have their own shipping terms, which are stated in the quote.

05

Tracking your order

When your order is dispatched, we send a tracking link by SMS or WhatsApp to the phone number you gave us (and by email, if you shared one). You can follow the parcel with the courier from there.

Please keep your phone reachable around the delivery date. The courier will usually call before delivering.

06

Receiving your parcel

  • Please give a complete address with a landmark and a phone number that will be answered. Couriers usually make more than one delivery attempt.
  • If delivery fails and the parcel comes back to us, we will contact you to re-send it. A re-shipping charge may apply when the failure was due to a wrong address or an unreachable number.
  • If the parcel has not reached you within the delivery window above, write to us with your order number and we will chase the courier and keep you updated.
07

Damaged, missing or wrong items

Please check your parcel when it arrives. If the outer packaging looks damaged, tell the delivery person and, if you can, record a short video as you open it. If anything is damaged, missing or not what you ordered:

  1. 01Tell us within 7 days of delivery through the contact page, or by replying to your order confirmation.
  2. 02Send your order number, photos of the parcel and the item, and the unboxing video if you have it.
  3. 03We will send a replacement or the missing part at no cost to you. If we cannot, we will refund the item, including shipping.
08

Questions about a delivery

Need help with an order?

Tell us your order number and what is wrong. A founder will reply within one working day.